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Métiers of Retail

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Cover - Retail

AN ESSENTIAL ROLE FOR OUR SUCCESS

For the LVMH Group, product excellence naturally goes hand in hand with retail excellence. This is reflected in the Group’s commitment to its stores as well as its recent investments, from the reopening of La Samaritaine in Paris, after a 15-year renovation, to the refurbishment of the iconic Louis Vuitton flagship store in Ginza, Tokyo. But what would a store be without all its talented staff? From the salespeople to the managers, operations managers and store managers, these members of staff welcome customers every day, present them with the latest products carefully selected according to their individual profiles, and tell them all about the Maison’s unique expertise. They play an extremely strategic role.

Customers come to the shop to have an emotional experience, and to meet sales advisors who enhance the product through the story they tell them. So, they really are extraordinarily powerful.

VALÉRIE VON FERSTEL

LVMH RETAIL TALENT DEVELOPMENT DIRECTOR

THE ROLE OF STORE MANAGER

Discover the different facets of the role of store manager within the LVMH Group.
Retail excellence: the final stage of our value chain. This is where our customers discover our products and buy them. Talented retail staff are the heart and soul of a store, and deserve special attention within each Maison and within the Group as a whole.
Cover - Retail
  • 5 664

    STORES

  • 80 000

    EMPLOYEES

  • 3 900

    STORE MANAGERS

DISCOVER MÉTIERS OF RETAIL

OUR EXCEPTIONAL TALENTS

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THE ART OF RETAIL

ART IN ALL ITS FORMS

    LVMH has always been passionately committed to the world of art, which is a source of inspiration for its exceptional products that are created from the perfect mastery of the finest craftsmanship and rarest professions. For this reason, in addition to their patronage policy, since the 2000s the Group and its Maisons have fostered a partnership that has transformed the customer experience: that of art and architecture.

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