Métiers of Retail

Key Store Managers position holders are responsible for managing Key Maisons stores: either highest turnover or emblematic store for the brand in key markets across the world. They manage all aspects of the store, teams, inventory , client base and overall business results.

Store Management position holders are responsible for the day-to-day operations of a retail store.  They manage all aspects of the store, teams, inventory , client base and overall business results.

Team Management position holders are responsible for motivating a subset of the Store team and ensuring that training requirements are met. They manage client advisors and oversee a specific product universe or category.

Client Advisors teams are in charge of providing a high level of Client excellence and sales, and develop a long term client relationship to the brand. They are responsible for a specific product category or able to sell across the brand.

Client Services / Call Center teams are in charge of communicating with clients in a variety of ways: by telephone, by e-mail, fax, mail or face-to-face. Their responsibilities are to find a solution to a customer's issue, help customers with product selection, or deal with after sales care.

Store Operations and Services teams are in charge of facilitating all store operation processes: delivery, cash processes, inventory, stock quality, transfers, after Sales product flow, packaging inventory, as well as reducing preventable losses in stores through theft or fraud.

Retail Training / Learning teams are in charge of collaborating with the commercial management ( Region, country or HR) to roll out and lead training programs in stores on products, clienteling or selling techniques. They are capable to coach and train in groups or individually. They can also provide and design training content at central level to then be executed and rolled out to store teams.

Retail Performance & Excellence teams are in charge of supporting the development of the performance culture and the stores in enhancing their performance on a daily basis. They design and implement management tools & KPIs to measure and optimize the Store operations and share best practices across their organisation.