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ELEVATING LUXURY WITH UNFORGETABLE CUSTOMER EXPERIENCES 

Data & Omnichannel teams bring the heritage of our Maisons into the future by leveraging technologies that amplify their luxury essence. Their mission is clear: to enchant our customers with delightful experiences at every touchpoint and to drive operational excellence with business impact at LVMH scale. Join the home of “digital savoir-faire” and power the Group’s leadership in Client Development, Omni-Retail, Data for Media, and Efficiency, and work with the luxury industry’s best experts in Data, Applied Innovation, AI and Generative AI. 

Our teams power LVMH’s leadership as we embrace the opportunities of Digital, Data and AI to deliver unforgettable experiences to our clients online and in store
Cover - Omnichannel & data

Gonzague de Pirey

Chief Omnichannel & Data Officer, LVMH

MÉTIER OF NPS EXPERT

NPS Experts at LVMH leverage digital insights to enhance the luxury experience, focusing on customer satisfaction across touchpoints. They support Maisons in analyzing feedback, driving improvements and fostering loyalty, pivotal in maintaining LVMH's excellence in client development and omnichannel strategy.
Cover - Omnichannel & data
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THE HOME OF DIGITAL SAVOIR-FAIRE

THE AI FACTORY

    Within LVMH, the AI Factory experts and Machine Learning engineers deliver best-in-class algorithms to global business teams. Through our partnership with Stanford HAI focused on developing human-centered AI, LVMH aims to enrich the luxury experience while maintaining the highest ethical standards. This unique initiative connects our data scientists with leading experts to explore innovative AI solutions that impact business operations, emphasizing creativity, craftsmanship, and ethical considerations in technology deployment within the luxury sector.

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